VIETNAM INSURANCE SUMMIT 2019
“BREAKTHROUGH STRATEGY FOR THE DEVELOPMENT OF VIETNAM’S INSURANCE INDUSTRY
IN THE 4th INDUSTRIAL REVOLUTION”
Wednesday,November 13rh , 2019 | InterContinental Saigon, HCMC
(Tentative Agenda)

GALA DINNER | VIETNAM INSURANCE SUMMIT 2019

Wednesday, November 13 , 2019 | 18:30 – 21:00

18:30
DELEGATE REGISTRATION AND NETWORKING COCKTAIL

18:30

19:00
OPENING REMARK
Leadership from Ministry of Information and Communications

19:00

19:10
WELCOME REMARK
Representative from the Organizers

19:10

19:15
NETWORKING DINNER

19:15

21:00
END OF GALA DINNER

21:00

VIETNAM INSURANCE SUMMIT 2019

Thursday, November 14th, 2019 | 7:30 – 11:35

07:30 – 08:00

Delegate registration

07:30 - 08:00

08:00 – 08:30

Expo tour

08:00 - 08:30 Delegate registration & Expo tour

OPENING REMARKS

OPENING REMARKS

08:30 – 08:35
INTRODUCING VIPS & DELEGATES

Representative of the Organizing Committee

08:30 - 08:35

08:35 – 08:40
OPENING REMARK

Mr. Huynh Quang Hai, Deputy Minister, Ministry of Finance

08:35 - 08:40

KEYNOTE

08:40 – 08:50
Objectives and solutions to develop the insurance industry in 2020, vision to 2025
Mr. Ngo Viet Trung, Deputy Director, Insurance Supervisory and Authority, Ministry of Finance
08:40 - 08:50

08:50 – 09:05
Insurance in the digital age – successful case study on developing insurance products and services

Mr. Yasunori Kamata, Senior Manager, Tokio Marine Asia Pte. Ltd.

08:50 - 09:05

09:05 – 09:20
Reinventing life insurance claim process for a better customer experience

Mr. Kevin Joong Kwon, Chief Operating Officer and Mr. Tran The Loc, Senior Director, Claims Value Stream Owner, Manulife Vietnam

09:05 - 09:20

09:20 – 09:35
Legal framework for electronic transactions in financial activities – case study for insurance industry

Mr. Nguyen Viet Hung, Deputy Director, Department of Financial Informatics and Statistics, Ministry of Finance

nguyen viet hung
09:35 – 10:35

EXECUTIVE ROUNDTABLE – CEO TALKS

Moderator: Mrs. Tran Thi Thanh Truc, Assurance Partner, PwC Vietnam

PANELISTS:

  • Mr. Nguyen Xuan Viet, Chairman of Insurance Association of Vietnam; CEO, Bao Viet Insurance

  • Mr. Le Van Thanh, CEO, Bao Minh Insurance

  • Ms. Tina Nguyen, CEO, Generali Vietnam

  • Mr. Jetsura Vongvichien, Financial Service Industry – Insurance, SAP SEA

TOPICS OF DISCUSSION:

  • Infrastructure for online insurance

  • Diversify the distribution channel of the insurance industry

  • Leveraging IT application to transform customer journeys

09:20 - 10:20
10:35 – 10:50
TEA BREAK
10:20 10:35

10:50 – 11:05
The Intelligent Enterprise Strategy for Insurance

Mr. Jetsura Vongvichien, Financial Service Industry – Insurance, SAP SEA

10:55 - 11:05

11:05 – 11:20
Personalization of life-insurance product to suit customers’ need

Mr. Au Vinh Phuc, Head of Customer Service Nationwide, Prudential Vietnam

11:05 - 11:20

11:20 – 11:35
Application of Digital Technology in the implementation of Travel Insurance

Mr. Do Hoang Phuong, Deputy General Director, Bao Viet Insurance

11:20 - 11:35

11:35
END OF KEYNOTE

11:35

CONFERENCE TRACK 1
REINFORCING MANAGEMENT CAPABILITIES AND INNOVATIVE INSURANCE TECHNOLOGY
APPLICATIONS IN THE CONTEXT OF DIGITAL TRANSFORMATION

13:00 – 13:30
DELEGATE REGISTRATION

13:30

13:30 – 13:40
Introducing VIPs & Delegates

Representative of the Organizing Committee

13:30 - 13:40

13:40 – 14:00
Building an information system to manage and supervise insurance business activities

Mr. Ngo Viet Trung, Deputy Director, Insurance Supervisory and Authority, Ministry of Finance

13:40 - 14:00

14:00 – 14:20
Digital-Native InsurTech – Innovative strategy towards protecting millions of happy customers

Mr. Dau Tien Dung, CSO, FWD Vietnam

14:00 - 14:20

14:20 – 14:40
Digital Transformation in Insurance Industry – Buzzwords and Real Stories

Mr. Tran Hong Hai, Investment Director, Triple P Capital; Chairman, Contemi Vietnam

14:20 - 14:40

14:40 – 15:00
TEA BREAK

14:40 15:00

15:20 – 15:40
Improving operational efficiency with machine learning solutions and process automation

Ms. Julia Su, General Director, MAYO Vietnam

15:00 - 15:20

15:20 – 15:40
Digital transformation: A vital element of automation and full-scale solution for data processing in the insurance industry

Mr. Ariawan Hindarko, CMO, Reycom Document Solutions

15:20 - 15:40

15:40 – 17:30
PANEL DISCUSSION

Moderator:

  • Mr. Nguyen Viet Hung, Deputy Director, Department of Financial Informatics and Statistics, Ministry of Finance

Panelists:

  • Mr. Dau Tien Dung, CSO, FWD Vietnam

  • Mr. Robert Trieu, Chief Agency Officer, Manulife Vietnam

  • Mr. William Major, CTO, Prudential Vietnam

  • Mr. Tran Hong Hai, Investment Director, Triple P Capital; Chairman, Contemi Vietnam

  • Ms. Julia Su, General Director, MAYO Vietnam

  • Mr. Ariawan Hindarko, CMO, Reycom Document Solutions

  • Mr. Bui Hoang Minh, COO, AIA Vietnam

15:40 - 17:30

17:30
END OF CONFERENCE SESSION 1

17:30

CONFERENCE SESSION 2
INNOVATION IN DISTRIBUTION CHANNELS AND SERVICES – ENHANCING CUSTOMER EXPERIENCE AND ENGAGEMENT

13:00 – 13:30
DELEGATE REGISTRATION

13:30

13:30 – 13:40
OPENING REMARK

Mr. Nguyen Xuan Viet, Chairman of Insurance Association of Vietnam; CEO, Bao Viet Insurance

13:30 - 13:40

13:40 – 14:00
Building insurance premium e-payment channel to prevent customer’s financial risk: Bao Viet Life’s case study

Mr. Nghiem Van Huong, Deputy Head of Financial Department, Bao Viet Life

13:40 - 14:00

14:00 – 14:20
Personalization solutions of insurance products and services tailored to customer needs

Mr. Jerry Ho, Director of Actuary, Business Planning & PR, Cathay Life Vietnam

14:00 - 14:20

14:20 – 14:40
How to create a customer – centric business and compete in the digital age

Mr. Harshet Lunani, CEO, Qoala

14:20 - 14:40

14:40 – 15:00
TEA BREAK

14:40 - 15:00

15:00 – 15:20
Customers Experience and Engagement with insurer in Vietnam in Digital World

Ms. Bui Thi Kim Quy, COO, Aviva Vietnam

15:00 - 15:20

15:20 – 15:40

Turning Analog Distribution to Digital
Mr. Thanapoom Chareonsiri, Founder & CEO, AppMan

15:20 - 15:40

15:40 – 17:30
PANEL DISCUSSION

Moderator: Mr. Ngo Trung Dung, Deputy General Secretary of Insurance Association of Vietnam
Panelists:

  • Mr. Nghiem Van Huong, Deputy Head of Financial Department, Bao Viet Life

  • Mr. Jerry Ho, Director of Actuary, Business Planning & PR, Cathay Life Vietnam

  • Ms. Bui Thi Kim Quy, COO, Aviva Vietnam

  • Mr. Harshet Lunani, CEO, Qoala

  • Mr. Nguyen Phu Thuy, Deputy CEO, BaoMinh Insurance

  • Mr. Nghiem Xuan Thai, Deputy CEO, PTI

15:40 - 17:30

17:30
END OF CONFERENCE SESSION 2

17:30