Mr. Au Vinh Phuc

Head of Customer Service Nationwide
Prudential Vietnam

Phuc joined Prudential Vietnam in July 2018 and has held the position of Head of Customer Service Nationwide. He graduated from world famous Swiss hospitality education and has more than 11 years of extensive experience in the hospitality industry, both in operations and project development. Prior to moving to Prudential, Phuc has worked in reputable hospitality groups such as Hyatt, Accor, Hilton and some private fund owners over time. Having joined Prudential Vietnam, he would like to add values to the organization to elevate customer experience and transform mindset at company level to be truly customer centric.

Personalization of life-insurance product to suit customers’ need